01. Domain ownership
The domain www.hempactorganic.com is owned by the group Hempact Organic Clothes, Lda.
02. Objective and scope of application
These Terms and Conditions apply to all visitors to Hempact Organic online store, as well as to any commercial transactions undertaken through Hempact Organic online store.
By using this website and placing an order of any of the products at Hempact Organic online store, you fully accept these Terms and Conditions.
Hempact Organic reserves the right to change these Terms and Conditions without prior notice; all changes will be published on this website, www.hempactorganic.com.
03. Content information
Hempact Organic online store is for private use only. The reproduction, transfer, distribution or storage of any content displayed at Hempact Organic online store is strictly forbidden without prior written permission, for any means except for strictly personal use.
Hempact Organic reserves the right to change information and commercial provision on this website at any moment, concerning products, prices, promotions, commercial terms and services.
It is strictly forbidden to introduce links in our online store for commercial or noncommercial purposes without prior permission of Hempact Organic. Furthermore, any use of the domain www.hempactorganic.com for abusive purposes, or without prior permission, is strictly forbidden; Hempact Organic may take legal action against such uses.
04. Intellectual and industrial property
The copyright and intellectual property rights of all text, comments, illustrations and images reproduced or represented on this website are protected by copyright laws and treaties around the world. Accordingly, and in acompliance with the terms of the Intellectual Property Code, you may only use the content on this website for your own personal use, save as otherwise provided in the Code, including more restrictive provisions also accounted for in the Code . Any total or partial representation or reproduction of Hempact Organic online store or of any of the elements included in it is strictly forbidden.
The business names, brands and distinctive signs that are reproduced on Hempact Organic online store are protected in conformity with relevant legal provisions applicable to industrial property. The representation or reproduction of all or part of any distinctive signs is strictly forbidden and must be subject to prior written permission of the brand owner.
All commercial products for sale at Hempact Organic online store are in conformity with portuguese legislation.
Hempact Organic accepts no liabilities in the event of infringement of national legislation in the country where the order is delivered. It is up to the customer to verify with their local authorities the import and use conditions for the products they wish to order.
Hempact Organic is not liable for any damage caused by interference, interruption, viruses, malfunction or disconnection of the operating system that may temporarily hinder access, navigation or service provision to its users or customers.
06. User and customer obligations
The customer must ensure that all data supplied to Hempact Organic is true and accurate and must commit to update any changes without delay in their Customer's Reserved Area.
Hempact Organic does not accept responsibility for delays or impossibility to carry out a delivery in case of a customer's mistake or insufficient data provided by the customer.
Hempact Organic reserves the right to suspend a customer's account in case of violation of any of the obligations mentioned above or for any actions which it deems harmful to third parties or the owner of this site.
07. Making an order
To make an order at Hempact Organic online store you must register as a customer by filling the online form provided correctly. After registration, you can add the products you wish to order to the shopping cart. At checkout, you must select the correct shipping address and billing address, choose shipping and payment methods and finally carefully confirm all data.
You must follow all steps to make sure the order is successful.
By submitting an order, it is assumed that the customer has read and accepted these Terms and Conditions. All data registered by Hempact Organic constitutes proof of the transactions undertaken between Hempact Organic and the customer.
After submitting an order, you will receive an automatic email confirming your transaction. In case the data provided are not correct, you must contact us immediately with the required changes.
08. Prices, product availability and shipping costs
All products and prices displayed in € (euros) may be changed by Hempact Organic without prior notice and are always subject to running out of stock.
In case Hempact Organic cannot dispatch an order fully or in part, for temporary or permanent lack of stock, the customer will be contacted in order to decide the best way to proceed.
Hempact Organic is not liable for contractual changes and the damages caused by such changes that are the result of force majeure situations, such as blocked communications, natural catastrophes, the blocking of means of transportation, strikes, as well as legislative and regulatory changes that may render our service provision fully or partially impossible under the current general terms.
Hempact Organic processes and dispatches orders up to 24 (twenty four) hours after receiving payment confirmation and only on working days (never on weekends and holidays); therefore we cannot guarantee product availability until the order is being processed.
To the cost of each product ordered at Hempact Organic online store, a shipping cost is added which is calculated automatically and varies according to delivery address and total weight of the order, please email us asking for a quote at hempact.info@gmailcom.
All orders will be delivered by specialised shipping companies, however, Hempact Organic does not take responsibility for any delays caused by their services. Therefore, deliveries that arrive after the estimated date of delivery do not incur the right to refunds.
All products should be checked immediately upon delivery. In case any imperfection or damage is found, you should refuse to accept it and return it immediately to the shipping company, accompanied with a proper written justification as to the motive of the return, and promptly notify Hempact Organic.
Each order is paid for in advance through Paypal (payments with credit card) or by bank transfer in € (euros).
Hempact Organic does not accept any responsibility for misplaced payments resulting from incorrect data provided by the customer (for example, incorrect bank account number).
Orders will be processed only after proof of payment is received.
10. Cancelling or returning an order
Orders can be cancelled by the customer without any cost as long as they are cancelled before payment goes through and orders are dispatched. After the order is dispatched, cancellations will be treated as returns.
If an order is not paid within 10 (ten) days from the date when it was submitted, it is automatically cancelled.
Returns will only be accepted if products still remain in their original packaging with all labels still on and no signs of wearing.